Terms and Conditions

(Please ensure that you read and understand these conditions.)

1. Contract: The client’s approval for work to commence shall be deemed a contractual agreement between the client and Innerview. Important: Approval for the work
to commence and payment of the advance fee indicates that the client accepts the terms and conditions outlined in this document.

2. Innerview Intellectual Copyright: Innerview will hold intellectual copyright of any material, including any source code and original images created for the client.

3. Clients Responsibilities with Regard to Copyright: In situations where the client provides images, text, animations or any other content for their website they are
legally responsible for ensuring that this material does not infringe any copyright. Certain images provided by Innerview in the construction of the website may have been
purchased under licence from stock image suppliers. These images are generally only licensed for use on a single website and may not be used in publicity material. The website
owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification.

4. Registration Charges: All third party costs arising from the registration of a domain name shall be met by the Client. Where we have registered a domain name on the
client’s behalf we agree to transfer this domain name to the client immediately upon request and without charge.

5. Search Engine Promotion: While Innerview can optimise your site for this we are unable to make any guarantees about the success of any search engine promotion
activity. Innerview are not responsible for the client’s on-going web site promotion. Should the client require the site to be promoted on an ongoing basis a separate contract
must be agreed. The order in which websites are ranked in the natural search results is controlled by the search engines.

6. Cancellation: Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced
accordingly.

7. To remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject other work and
enquiries to ensure that your work is completed at the time arranged.

This is why we ask that you provide all the required information in advance. On any occasion where we cannot progress your website because you have not provided the
required information when you have agreed to do so, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. Also, if your job involves Search
Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.

If you agree to provide us with the required information and subsequently fail to do within four weeks of project commencement we reserve the right to close the project and
the balance remaining becomes payable immediately.

NOTE: Text content should be delivered as a Microsoft Word (or similar) document with the pages in the supplied document representing the content of the relevant pages on
your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.

8. Conceptualising: Conceptualising is the process of producing website concepts for clients. Concepts can include site mock ups, graphics and design proposals. For
higher cost websites this will be included but for low cost sites (below £1000) please bear in mind that unless previously agreed, only one concept is possible. You should
therefore ensure that you let us have your preferred colour scheme and design requirements beforehand. If you don’t do this we will design the website appropriately but if it is
not to your taste we may not be able to rework the website without additional charges. This is why it is often best to show us another website that you like as an example of
what you require.

9. Travel Time and Expenses: Travelling time to and from customer premises is not generally included in our estimate. Innerview reserve the right to make a charge for
travelling time at our normal consultancy rates. Likewise Innerview reserve the right to charge for travelling expenses based on 45p per mile. (NOTE: There will be no charges
for travelling time or expenses incurred before you give your approval for work to commence.)

10. Quotations: The price quoted to the client is for the work agreed on the quotation only. Should the client decide that changes are required after work on the website
commences, then we will accept these changes with the provision that additional charges may have to be negotiated.

11. Advance Payment: An advance of 50% of the total cost of the project is required before work can commence. After work commences this is non-refundable.

12. Payment terms: Payment is currently accepted by cheque or bankers draft in UK Pounds Sterling, unless otherwise agreed. If your cheque is returned by the bank as
unpaid for any reason, you will be liable for a "returned cheque" charge of £25.

13. Credit Card Payments: Credit card payments can also be accepted via our Paypal electronic invoice system. These are subject to a 4% surcharge. (Full payment is
required in advance if paying by credit card).

14. Payment: Payment of any balance will be due within 30 days of final invoice date. Full publication of the Web Pages may take place only after full payment has been
received. Any material previously published may be removed if payment is not received. When this occurs a minimum charge of £50 will be required to have the site restored.

15. Late Payment: Accounts that have not been settled within 7 days of our final reminder will incur a late payment charge of 10% of the amount outstanding. You will
also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late
payment legislation.

16. Future Support: The website is provided to and accepted by the client as a fully functioning, completed work. Whilst Innerview will be pleased to give you ongoing
help and advice this does not constitute an ongoing support package. Support can normally be provided upon request and for an agreed fee. No guarantee of future support is
given unless an ongoing support package is negotiated.

17. Future Site Problems: Unfortunately malicious software, spyware, viruses and website hacking are facts of life on today’s Internet. It is highly unlikely that these will
affect your website, and Innerview will endeavour to protect it from this as much as we can during its creation. We cannot be held responsible for problems that develop on
completed sites as a result of illegal activity.

18. Compliance with Ecommerce, Accessibility or Other Regulations: We design websites in accordance with the client’s specifications. It is the client’s responsibility to
ensure that the website and its content comply with standing regulations. We cannot accept responsibility for any failure to comply with regulations related to accessibility,
selling online or those related to a specific business or trade. We can research this on the client’s behalf upon request, but in any business where complex compliance issues
exist we recommend that the client takes legal advice from their company lawyer.

Notes:
Should Innerview waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit Innerview to waive the same clause on any
other occasion.

By agreeing to these terms and conditions your statutory rights are not affected.

Innerview reserves the right to change or modify any of these terms or conditions at any time. Should clarification of any of the above be required please contact:

Clive Jellicoe
Innerview
41 Caldy Road
West Kirby
Wirral
CH48 2HF

info@innerview.co.uk

www.innerview.co.uk

Tel: 0151 625 0991